Multi-country post in Europe strengthens multiple terminal delivery modes

Recently, some of Europe's leading postal operators, such as Belgian Post, Royal Mail, Nordic Post and Norwegian Post, said at the logistics "last mile" event held in London, England, that in the next few years, the delivery of non-home delivery At the same time, postal companies should also adopt a variety of end-delivery methods to ensure that customer needs are met.

Participants said that end-of-the-line delivery needs more cooperation to cope with the shortage of drivers and vehicles and the needs of environmental protection.

Belgian Post stated that in the future, it will increase investment in non-door-to-door delivery methods and add some additional drop-in cabinets for returns to reduce the phenomenon that express cabinets are occupied by returned items. At present, 50% of the usage of its express cabinets belongs to the items delivered by the client. Not long ago, the Belgian Post just launched a new service that allows residents to hand over packages to be sent to other couriers who come to deliver them, so as to reduce the delivery journey. According to reports, Belgian Post has 2,800 parcel collection and delivery outlets in its country, and the company is still adding such outlets. The diversified terminal delivery methods of Belgian Post include express cabinets, parcel outlets and post offices.

Nordic Post currently has about 12,000 sets of express cabinets, and plans to increase the number of express cabinets and collection points to 30,000 in the next few years. The group's senior strategic analyst said that the more packages delivered at a time, the lower the cost and the smaller the impact on the environment. Although the group launched a parcel locker network open to shipping companies in 2019, due to some trust issues, the promotion was not very satisfactory. Shipping companies believe that the end is a very important business, so they are unwilling to hand it over to other places. However, there are indeed more and more cooperation at the end. In Denmark, both DHL and Bring are using Nordic Post's express cabinets. For cost considerations, it is more reasonable to share the use of the network. Therefore, the group hopes to achieve integration and cooperation at the end.

Matthew Lawlor, head of the delivery design department of the Royal Mail, said that in the future, there will be a shortage of resources and insufficient supply of vehicles, so more vehicles must be kept. In addition, postal companies should pay attention to the carbon emissions generated by each package and gain the understanding and trust of customers.

However, there are also postal companies that have a soft spot for home delivery services. Norway Post said that due to the decline in the utilization rate of delivery and delivery outlets, the company plans to strengthen the home delivery service model. According to Fredrik Lindqvist, head of the Norway Post System and Network Development Department, in 2017, 85% of the company's e-commerce delivery was non-home delivery, and only 2% was home delivery. According to a 2018 market research, 46% of Norwegian consumers choose non-home delivery, and 45% choose home delivery. The new crown pneumonia epidemic has also accelerated this trend, and the business of home delivery has increased by 460%, which is a phenomenon that the company has not seen in 20 years. In 2021, Norway Post's non-home delivery business volume will drop from 85% to 52%.

On the one hand, Norway Post is increasing investment in collection and delivery outlets. On the other hand, it is also stepping up the development of a new generation of digital home delivery service methods. It has launched three mobile applications SortApp, Glow, and Motivero, and has also established a technology company. Glow Technology, which provides software sales services.